Windhill Green Medical Practice – Home Visits
Our home visiting policy
Due to rising modern day workload pressures, GP’s are no longer able to visit everybody who requests a home visit. Home visits are not an entitlement; contractually it is for the doctor to decide, in their reasonable opinion, where the consultation should take place.
The GP’s are keen to see all patients who need to see a doctor as efficiently as possible - several patients can be seen at the surgery in the time it takes to make one home visit which can impact on efforts to meet demand. Please help us to help you and our other patients by visiting the surgery whenever possible.
The GP’s want to be in a position to provide great care - the surgery setting includes access to your entire medical record and rooms which are set up to provide the best possible conditions and equipment for assessing you. Diagnostic tests are also more readily available at the surgery.
Considering the above it is our policy to reserve home visits for the following groups:
- Terminally ill patients
- Truly housebound patients
In the following situations a home visit is usually not appropriate:
- Children with symptoms of childhood illnesses including fevers, colds, coughs, earache and diarrhoea/vomiting. These patients can usually be safely transported to the surgery by car.
- Adults with coughs, sore throats, colds, flu like symptoms, back pain and abdominal pain are also usually able to be transported to the surgery by car.
- Elderly patients (including mobile patients living in care homes) with problems such as joint pains, poor mobility and general illness would also be more suitably be seen at the surgery.
- Transport/social problems – the practice is not responsible for arranging transport. Consider using public transport/taxis or seeking help from relatives/friends to attend the surgery.
Requesting a home visit
Please call before 10am to request a home visit. The receptionists are trained to deal with visit requests so please expect to be asked for further information to help the duty doctor triage and allocate appropriate visits.
On most occasions the duty doctor will call you back to assess whether a home visit is the best way of helping with your problem – please ensure reception have an up to date telephone number and that you are available to answer the phone. It may be that telephone advice, consultation at the surgery, a visit from a nurse/community matron or in some circumstances, assessment at hospital would better deal with your problem.
Visits requested after 10am will be allocated to the next working day unless in exceptional circumstances. Late visit requests significantly disrupt the appointments system and lead to excessive delays for patients already waiting to see the duty doctor.