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If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)


Option 2 - Appointments/Reception

Option 3 - Home Visits


If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital.  Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview.  You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information


For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.


Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network.  As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.


Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions. 

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.

SystmOnline Changes

If you are registered for using SystmOnline, you will now be able to access basic information held within your medical record. The information held is as secure as your entire medical record, the data is stored in the same way.

Practice Management

Elaine Bates
Practice Manager BA (Hons) If you have any comments, suggestions or complaints about any aspect of the practice, Mrs Bates would be happy to hear from you.
Nita Brook
Operational Manager
Angela Womersley

Systems Manager


Alison Sheath
Secretary (Cliffe Avenue)
Paula Dunning
Secretary (Cliffe Avenue)
Sheena Elliott
Secretary (Windhill Green)
Lynda Booth

Secretary - Windhill Green

Elaine Wright
Data Clerk
Sarah Gebbie-Sugden

Data Clerk

Lynda Cooper
Scanning Clerk
Tracey Craig
Services Clerk
Carol Mohammed

Data Clerk

Gemma Russell
Scanning Clerk


Carol Jarvis
(Team Leader Windhill Green)
Julie Knowd
(Team Leader Cliffe Avenue)
Philippa Chapman
(Windhill Green)
Alison Cook
(Cliffe Avenue)
Christine Walsh
(Cliffe Avenue)
Joanne Machan
(Windhill Green)
Deborah Wilson
(Windhill Green/Cliffe Ave)
Glenis Fairclough
(Windhill Green)
Paula Baxter

(Windhill Green/Emerald Suite)

Janice Winterbottom (f)
Gail Airton (f)
Amy Wilson (f)
Angela Rycroft

Emerald Suite staff

Co-ordinator:  Susan Webster

Reception:  Anita Garthwaite, Paula Baxter, Amy Wilson

Admin Staff: Gayle Dickinson, Sarah Gebbie-Sugden


Our reception staff all hold professional qualifications in Medical Reception and they are there to help you. They have a busy job so please be patient if they cannot attend to you straight away.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website