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Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask

you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our

reception team has been trained to ensure they can help you to find the best service for your

needs, so you can receive the right care more quickly. Anything you share with our team will

be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate

clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about

offering you the choice to see more appropriate professionals in our practice team or even

somewhere else. If they can deal with the problem directly, it will often be quicker and means

you may not need to see a GP at all.

Your website

By working this way, it helps to free-up time for GPs to care for patients with complex or

serious health conditions that can only be managed by a doctor. More importantly though, it

means people are seen first by the clinician that is best placed to help you with your health


Helping you to choose

The choice is always yours though. It is completely up to you if you want to share

information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice

and speak with our reception team you will see the value of seeing another healthcare

professional if they are able to help.

You can find out more about Care Navigation by taking a look at our frequently asked

questions, by picking up a leaflet or by speaking to a member of our practice team.

Useful links

Care Navigation leaftlet.docx.pdf

Care Navigation - FAQs (for patients).pdf



If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)


Option 2 - Appointments/Reception

Option 3 - Home Visits


If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital.  Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview.  You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information


For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.


Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network.  As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.


Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions. 

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.

SystmOnline Changes

If you are registered for using SystmOnline, you will now be able to access basic information held within your medical record. The information held is as secure as your entire medical record, the data is stored in the same way.

Antenatal Clinics

Antenatal clinics are led by the local community midwifery team, in partnership with the GPs, and are held on Wednesday mornings at Windhill and on Tuesday mornings at Cliffe Avenue.  Please contact your usual surgery to book appointents, as directed by your midwife.

Contraception and Sexual Health

pregnantThe practice runs a drop-in Contraceptive & Sexual Health service every Monday evening in the Emerald Suite, between 4 and 6.30pm. Our nurses are able to give advice, issue condoms, discuss emergency contraception and prescribe contraceptive pills and injections, and to discuss the need for screening for sexually transmitted infections. A Gp is usually on hand to discuss more complex issues and where appropriate, fit contraceptive implants and remove coils.Coil fittings and implant removals may be booked in advance by speaking to a doctor or family planning nurse.

Please note that this service is only available to patients of the practice. Male patients may be asked to book a separate GUM clinic appointment ( see our "Sexual Health" webpage) to discuss sexual health problems. Please also note that we will not routinely perform smear tests in this clinic, unless an internal examination is required for another reason.( smear tests should be arranged by appointment with our practice nurses, via reception) 

Smear Tests

The practice currently recalls women at three-yearly intervals if under 50 years of age and every 4 1/2 years thereafter. A reminder will normally be sent but if you believe your smear test is due please speak to the receptionist.


(Warfarin) held weekly at both premises by a member of the practice nurse team.

vaccSmoking Cessation Clinic.

Several members of the nursing team are qualified to offer encouragement, support and advice regarding medication to help you stop smoking.

Teenage Health

The doctors and nurses offer a confidential service and are available for advice and consultation.

Travel Clinic

Patients are requested to complete the pre-travel questionnaire form and leave with reception who will pass on to the nurse,  this will allow the nurse to go through the questionnaire prior to making an appointment for the patient.

Pre-travel questionnaire

Wart Clinic

This is held monthly. Please discuss with your doctor before making an appointment.

Well Baby Clinic


 Windhill - 595951Baildon - 584561
MondayN/A1.00 - 3.00pm
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