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Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask

you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our

reception team has been trained to ensure they can help you to find the best service for your

needs, so you can receive the right care more quickly. Anything you share with our team will

be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate

clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about

offering you the choice to see more appropriate professionals in our practice team or even

somewhere else. If they can deal with the problem directly, it will often be quicker and means

you may not need to see a GP at all.

Your website

By working this way, it helps to free-up time for GPs to care for patients with complex or

serious health conditions that can only be managed by a doctor. More importantly though, it

means people are seen first by the clinician that is best placed to help you with your health


Helping you to choose

The choice is always yours though. It is completely up to you if you want to share

information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice

and speak with our reception team you will see the value of seeing another healthcare

professional if they are able to help.

You can find out more about Care Navigation by taking a look at our frequently asked

questions, by picking up a leaflet or by speaking to a member of our practice team.

Useful links

Care Navigation leaftlet.docx.pdf

Care Navigation - FAQs (for patients).pdf



If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)


Option 2 - Appointments/Reception

Option 3 - Home Visits


If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital.  Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview.  You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information


For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.


Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network.  As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.


Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions. 

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.

SystmOnline Changes

If you are registered for using SystmOnline, you will now be able to access basic information held within your medical record. The information held is as secure as your entire medical record, the data is stored in the same way.

The Emerald Suite - Tel 01274 200168

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital. Services offered are below.


Ultrasound Clinic

We have sonographers working over two sites, four days a week. Our ultrasound service has a short wait time. Your GP will usually have your Ultrasound results within 48 hours of your appointment. We pride ourselves on offering a convenient and professional service.

Clinic Times Below

Monday08:30 - 16:30
Tuesday at The Ridge Medical Practice08:30 - 16:30
Thursday08:30 - 16:30
Friday08:30 - 16:30


SOAP (Shipley Opthalmic Assessment Programme) Clinic

We have two Optometrists working one session each every month.

Clinic Times Below

Monday13:00 - 17:30
Wednesday08:30 - 12:30


Minor Surgery Clinic

We have two GPwSI, Dr Chadwick and Dr Smye, who carry out minor surgery in our well equipped operating theatre. The current waiting list is roughly four weeks.

Clinic Times Below

Monday - not every week08:30 - 12:00
Tuesday14:00 - 15:40
Wednesday14:00 - 15:40
Thursday09:20 - 12:30



Dermatology Clinic

Our dermatology service offers the choice of 5 different venues: The Emerald Suite at Windhill Green Medical Centre, Idle Medical Centre, The Ridge Medical Practice, Farrow Medical Centre and Parklands Medical Practice.

Clinic days and times vary according to the choice of venue.


Clinic Times at Windhill Green Medical Centre  

Monday14:30 - 17:45
Thursday16.15 - 18.15



Mr Nathaniel Peacock BSc (Hons) MSc DC MCC

Chiropractic is concerned with the diagnosis, treatment and prevention of medical disorders of the musculoskeletal system and general health. Through gentle manipulation of the spine. treatments can help back, neck and shoulder problems, headaches, leg pain, sciatica and sporting injuries.


New patients - £55 for first appointment (40 minutes)


Reassessment to patients not seen within previous 12 months - £45 for first appointment (40 minutes)


Subsequent appointments after first visit or reassessment - £36 (20 minutes) 

Double appointments for subsequent visits if required/requested - £45 (40 minutes)

Clinic Times from 21 Jan 2019 

Monday   09:30 - 16:50
Tuesday08:30 - 16:10
Wednesday09:30 - 13:30
Thursday09:30 - 16:50
Friday08:30 - 15:50

For an appointment please telephone the Emerald Suite on 01274 200168



Below are the other clinics that are based here at the Emerald Suite:

  • Vasectomy - every four to eight weeks
  • Satellite Diabetic - Team: GPwSI, Practice Nurse, Diabetic Specialist Nurse, Dietician, Podiatrist - held weekly  
  • Physiotherapy - Clinics held Monday, Wednesday, Friday
  • Hearing Aid Assessment/Fitting - weekly
  • Chiropody - weekly
  • Various Counselling Sessions (psychiatric, clinic psychology)
  • Gentle Excercise
  • Hypnotherapy - non NHS service weekly
  • Alcohol Intervention clinic - weekly
  • Speech Therapy - non NHS service
  • LOCALA Sexual Health clinics - 3 days a week (drop-in & appointments)
  • HALE - Guys & Dolls social gathering weekly
  • Audiology - weekly


Some of these services are not available on the NHS - please be aware that a fee is payable in that case. All NHS services here are accessed via your GP. If you have any questions regarding the clinics please call us on 01274 200168.

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