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Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask

you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our

reception team has been trained to ensure they can help you to find the best service for your

needs, so you can receive the right care more quickly. Anything you share with our team will

be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate

clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about

offering you the choice to see more appropriate professionals in our practice team or even

somewhere else. If they can deal with the problem directly, it will often be quicker and means

you may not need to see a GP at all.

Your website

By working this way, it helps to free-up time for GPs to care for patients with complex or

serious health conditions that can only be managed by a doctor. More importantly though, it

means people are seen first by the clinician that is best placed to help you with your health


Helping you to choose

The choice is always yours though. It is completely up to you if you want to share

information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice

and speak with our reception team you will see the value of seeing another healthcare

professional if they are able to help.

You can find out more about Care Navigation by taking a look at our frequently asked

questions, by picking up a leaflet or by speaking to a member of our practice team.

Useful links

Care Navigation leaftlet.docx.pdf

Care Navigation - FAQs (for patients).pdf



If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)


Option 2 - Appointments/Reception

Option 3 - Home Visits


If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital.  Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview.  You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information


For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.


Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network.  As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.


Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions. 

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.

SystmOnline Changes

If you are registered for using SystmOnline, you will now be able to access basic information held within your medical record. The information held is as secure as your entire medical record, the data is stored in the same way.


Following Public Health England’s advice The Saltaire & Windhill Medical Partnership are changing the way we work in order to reduce face to face appointments. These changes are for the protection of patients and staff during the COVID-19 pandemic.


The following measures are in place:

  • All new appointment requests will be via telephone consultation with the on call clinician.
  • All currently pre-booked face to face GP/nurse appointments will be changed to telephone or video consultations where appropriate.
  • Non-essential appointments are being cancelled.


Actions you can do to help us at this time:

  • Use SystmOne online services for ordering medication and cancelling appointments.
  • Nominate a pharmacy for electronic prescriptions (this can be done via your pharmacy or reception).
  • Make use of eConsult and PushDoctor where possible.
  • Visit for advice on self-managing common minor conditions which don’t require you to see a GP.


If you have a new continuous cough or high temperature then DO NOT come to the surgery. Stay at home and visit for further advice about self-isolation and what to do if your symptoms worsen.



If you need urgent care or advice when the Practice is closed  please dial 111.

When you call NHS 111 you will be assessed, given advice and directed to the local service that can help you.

Calls to the NHS 111 service are free from both landlines and mobiles.  

What is NHS 111?  

NHS 111 will help you access urgent local health services, including emergency dental care, when you need them and out of hours.  You should call NHS 111 if you need medical help fast, but it's not a 999 emergency,  you don't know who to call for medical help or you don't have a GP to call,  you think you need to get to A&E or another NHS urgent care service or you require health information or reassurance about what to do next



Dr  Colin Passant has retired after 30 years as a partner at Windhill Green

Thank you to all the patients who contributed towards a leaving gift for Dr Passant.  With the money you collected we bought a National Trust membership for Dr Passant and his wife and a gift voucher for Cotswold Outdoor shop.  Thank you to everyone who sent cards, good wishes and gifts to give him a fond farewell after 30 years as a partner at Windhill Green.



Saltaire Medical Practice and Windhill Green Medical Practice are to become - “The Saltaire and Windhill Medical Partnership”

We are writing to everyone registered at Saltaire Medical Practice and Windhill Green Medical Practice and their branch surgeries at Cliffe Avenue and Cottingley to inform you that we will become one practice on 1st July 2019.  As far as possible, please ensure that everyone in your house is aware of the changes outlined in this letter.

Having worked together successfully for a number of years, our GP partners now wish to become one practice.  This will improve and future-proof safe, effective and sustainable primary care for local people.  Both practices share a background of practicing high quality, patient-centred care supported by a hard-working and dedicated team.  We are excited to have the opportunity of working together to become even stronger as a wider team.

We are holding a meeting for patients at both practices at Shipley Library on Tuesday 11th June 2019 commencing at 7pm to tell you more about our plans.  In the meantime the following information (click on Merger Letter link below) will help explain why we have made this decision.

Merger Letter




CQC Inspection Report Windhill   

CQC Inspection Report Cliffe Ave       Facebook Visit us on Facebook          Give feedback - Click to complete an FFT survey




Welcome to Windhill Green Medical Practice, we are a high achieving practice serving the communities of Baildon, Shipley and Thackley and have done so for over 50 years. Windhill Green Medical Practice has two surgeries, Windhill Green Medical Centre, based a short distance from Shipley town centre and Baildon Cliffe Avenue Surgery, which is based in Baildon. Our practice plays an active part in quality and health initiatives within the local area and nationally. We are committed to training and development and have achieved the rating of Outstanding by the Care Quality Commission in 2016. The Practice offers a full range of Primary Care Services and also additional services in the Emerald Suite, attached to Windhill Green Medical Centre.



The booking of face-to-face appointments via the online booking service has currently been suspended due to coronavirus.

We are happy to offer patients the opportunity to order medication, book/cancel GP appointments and view basic medical information online. If you have not already done so you will need to sign up for this service at reception by completing a simple form and showing your photo ID.  Please note:  Patients aged 11 to 15 are not routinely eligible for SystmOnline access. 

Click for SystmOnline Login  or click on one of the icons at the bottom of this page to access SystmOnline. 

See the links below for other new changes as well as helpful healthcare information




(Site updated 18/03/2020)
Order your repeat medicationsChange of contact detailsUpdate your clinical record
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website