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Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask

you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our

reception team has been trained to ensure they can help you to find the best service for your

needs, so you can receive the right care more quickly. Anything you share with our team will

be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate

clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about

offering you the choice to see more appropriate professionals in our practice team or even

somewhere else. If they can deal with the problem directly, it will often be quicker and means

you may not need to see a GP at all.

Your website

By working this way, it helps to free-up time for GPs to care for patients with complex or

serious health conditions that can only be managed by a doctor. More importantly though, it

means people are seen first by the clinician that is best placed to help you with your health


Helping you to choose

The choice is always yours though. It is completely up to you if you want to share

information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice

and speak with our reception team you will see the value of seeing another healthcare

professional if they are able to help.

You can find out more about Care Navigation by taking a look at our frequently asked

questions, by picking up a leaflet or by speaking to a member of our practice team.

Useful links

Care Navigation leaftlet.docx.pdf

Care Navigation - FAQs (for patients).pdf



If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)


Option 2 - Appointments/Reception

Option 3 - Home Visits


If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital.  Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview.  You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information


For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.


Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network.  As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.


Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions. 

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.

SystmOnline Changes

If you are registered for using SystmOnline, you will now be able to access basic information held within your medical record. The information held is as secure as your entire medical record, the data is stored in the same way.

Local Groups and Helpful Links

Carers' Resource

The Carers’ Resource is an award winning charity providing information, support, specialist help with assessments and emergency planning or employment, breaks, activities, trips out and also a wide range of training for all unpaid carers across Bradford District. 

A Carer is someone who provides help and support for a relative, friend or neighbour, due to illness, frailty, mental illness or drug and alcohol issues.  Carer's Resource gives tailored and confidential support and information to unpaid Carer's and those in need of care support



Tel: 01274 449660

Address:  Unit 15, Park View Court, St Paul's Road Shipley BD18 3DZ

Dementia Friendly Information 

Dementia friendly information

Contact Alzheimer's Society

Unit 16, Park view court, St Paul's Road ,Shipley, BD18 3DZ

Phone 01274-586008

or Email bradford@alzheimer'


Rewind/Unwind is a monthly group for people with a diagnosis of Dementia and their Carers.

The group meet at The Anchorage Activity Centre, 47 Westcliffe Rd, Shipley, BD18 3DX

They meet every 2nd Monday of the month between 1-30pm and 3pm

Get in touch with Julie Simpson/Neil Courtman on 01274 586008  


Social Care and Support Guide

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.


Find a Counsellor or Psychotherapist

Ethical Tissue, Human Tissue for Medical Research

Ethical Tissue is a Human Tissue bank.  It is part of the Institute of Cancer Therapeutics at The University of Bradford and was awarded the 'Biobank of the Year Award 2016'.  Ethical Tissue have a donor card for people who wish to sign up to donate small amounts of their body tissue when they die.  The tissue is used for research to help find new treatments, or even a cure, for illnesses such as heart disease, cancer, arthritis, diabetes and many other illnesses.



Phone:  01274 235849  or  01274 235897

Expert Patient Support Group

Support for people with long-term chronic health conditions.



Tel: 01274 584555


Equality Together - Challenging Disabling Barriers

Equality Together is a user led organisation for disabled people.  Their aim is to inspire and support people who face disabling barriers: to challenge and overcome these barriers and to live independent and active lives.



Tel: 01274 594173


Bradford Alliance on Community Care:


This organisation strengthen the voices of community care service users and carers in the planning of health and social users and carers in the planning of health and social care services across the Bradford Metropolitan District.




Tel: 01274 481590.


HALE (Health Action Local Engagement)

Is a healthy living project working across Shipley, Frizinghall, Bingley, Baildon, Wharfedale, Windhill and Wrose.



Tel: 01274 271088


Crag Wellbeing/Bolton Woods & District Community Centre Association

Provides a networking service to assist individuals and groups of people improve their health and living status.



Tel:01274 588684

Baildon Community Link

Provides a variety of services to assist individuals and groups of people improve their health and living status.


Tel: 01274 588681


Windhill Community Association

We aim to provide something for all members of the community, responding to community needs, starting from a Carers and Toddler Group, crèches for under-fives, and a computer room for courses and drop-in sessions. To help those with problems, or in need of benefits information, there is an Advice Centre with 4 qualified advice workers.



Tel: 01274 588831


The Kirkgate Centre

A community centre and development trust providing space, support and resources to our local community in Shipley, West Yorkshire.


Email: via website

Tel: 01274 580186



Headway is a charity set up to give help and support to people affected by brain injury.


Email: via website

Tel:07856 076866


Owlett Children Centre

Activities for Families and for Children under 5



Tel: 01274 588831


Bolton Woods Junior Football Club]

Provide a range of football activities for young people aged 6-18 years.



Tel: 01274 404603


Newlands Furniture Service

A not-for-profit organization helping the  Bradford Community with furniture and household items. Recycling good quality furniture and household items back into the community at affordable minimal cost.


Email: Via website

Tel: 01274 774977


Baildon Recreation Centre

Offer holiday plans and activity schemes



Tel: 01274 599245


The following offer facilities aimed at parents with young children under 5

Windhill C of E School - Tel 01274435376/436600

St. Cuthberts Church Wrose ( Netmums) - 01274 616715

Highcroft Youth Centre - Wrose - Tel 01274 594874

SARC - Sexual Assault Referral Centre - a self-referral service
If you are 16 or over and have been raped or sexually assaulted you can now contact the Sexual Assault Referral Centre.  The service is open to males and females, offering the option of a Forensic Medical Examination and also access to support services for your health and wellbeing.
Tel: 01924 298954    Mon-Fri 09:00 - 17:00
For more information visit:

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